Reality Solutions held its Annual Visions Night on the 18th January 2018!
We would first like to thank all of our staff who attended the night and enjoyed the Pizza, Beer and the Presentation provided!

Reality Solutions aims to include all its employee’s in it’s companies business strategy and vision, and we’d like to share this information with you!

Key Points from the Visions Night:

Some Funny Photo’s where shared from the year’s events…..

Awards:
Most Improved Employee of the Year – John Hall
Staff Employee of the Year – Nathan Huggins
Management Employee of the Year – Callum Jackson

Processes:
A New Quotation Tool is currently being implemented

Training and Courses completed this year! 

Sales & Accounts Team:

Sophie has completed her Diploma within Digital Marketing
Hannah has completed her AAT Level 3
Leanne has completed her Sage 200 Sales and INVU Training Workshops
Kristina Completed her NVQ Level 3 in Customer Service.

Sage Team:

Amy Pittock:
Sage 200c Financials 2017
Sage 200c Commercials 2017
CRM Connector
Sage 50 Accounts 2018

Adrian Evans:
Sage 200c Financials 2017
Sage 200c Commercials 2017
Sage 50 Accounts 2018

Callum Jackson:
CRM Connector

Martin Goy:
Sage 50 Payroll 2017

Jamie Bates:
Spindle Document Management & Spindle Self Serve
Sage 200 Installation & Configuration

Nathan Huggins:
Sage 200c Development

Mark Wilson:
Sage 200c Development

Zoe Wood:
Credit Hound

Technical Team:
John/Rich passed INVU administrator training
Luke obtained SonicWALL certified administrator qualification

News this year:

Successfully migrated infrastructure in to a new DC (and formed new working relationship with FirstNet Solutions)
Obtained + renewed 3 Microsoft Competencies
Introduced a new VOIP solution offering for the business (Swyx)

Staff Role Changes: 

Anthony has expanded his responsibilities into Sales and Account Management
Kristina – Responsible for IT Sales
Leanne – Responsible for Sage Sales

5 New Members of Staff this year!
Technical Team:
Liam – Support Technician
Oliver – Support Technician Apprentice

Sales:
Leanne Benefer – Sales Representative
Katie – Design and Marketing Apprentice

Sage:
Zoe Wood – Sage Support Technician

Reality Solutions 2018 Plan:
Improve Customer Retention and Existing Relationships
Increase Customer Account Management Visits
Obtain New Customers
New Marketing Collateral
Proactive Marketing Campaigns
More Customer Events!
Cyber Essentials Accreditations
Remote Management and Monitoring

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