Software Support

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Our customer support centre is staffed with a team of experienced software specialists ready to help you.

The customer support team are adept in both answering your questions using non-technical language and committed to ensuring you maximise the business benefits of your software

When can you access your Services?

Reality Solutions offers a range of flexible support services that can be tailored to address the specific requirements of your organisation precisely, thereby maximising both system and software availability.
Support services are available during normal working hours as standard with premium packages offerings availability for up to and including 24 hour a day, 365 days a years with specified levels of on-site response

Contact our dedicated Sales Team on 03300 160565 for more information on our Support Package.

Claim a 20% Discount off the 1st Years. Support, To enter a prize draw & request a quotation, Click Here.

• Unlimited telephone support
• Unlimited e-mail support
• Unlimited Remote Access Support: using state-of-the-art web tools
• Free invitation to lunch & learn events
• Regular formalised site visits
• Dedicated account manager
• IT Health Checks
• Advice services
• Sage news incl. updates, upgrades and add-ons
• Regular Sage Sponsored & Corporate Events

• Over 15 years extensive financial software experience
• Accredited Sage, SAP Business One and Microsoft 365 business partners
• Existing clients include many of the largest & highest profile brands within our region
• Long-standing, highly skilled & regularly trained workforce
• Transparent operations using well-developed internal systems, controls and procedures
• Customer facing, commercially aware organisation
• Policy of “good value for money”
• Managing director is an experienced qualified chartered accountant
• Local, remote and rapid response service
• Excellent times of service
• Provide the best IT Solutions and recommendations to ensure your business runs efficiently

Need help or a quote? Contact our team by completing the form. We aim to answer any question or query as soon as possible. Alternatively to speak to our team directly, contact our team on 03300 160565.

Sage 200cloud is a highly configurable, customisable and integrated software suite. Offering more profit and cost savings across your existing operations.

Reality Solutions offers a comprehensive consultancy service which gives you the chance to ﬁnd out what your software can do for your business.

Our Team of experienced professional’s maintain and deliver an exceptional standard of service. With a hand on approach to supporting your server; workstation; laptop...

Our cloud backup service offers a fast, reliable, automatic, offsite, secure backup solution with a 28 day retention policy.

IT & Financial Solution Client

Commercial Director

Over a long established relationship Reality Solutions have serviced our requirements and needs to a exceptional standard. The dedication to resolving any IT issues is always Pro-active, while communicating fully with the individual. Both Richard Holt and Sophie Dees manage our account to an exceptional standard for new equipment, Technical support and on Site training

Financial Solution Client

Finance & Administration Manager

We have been delighted with the service received from the Reality Solutions team on the recent project to replace our financial software. A big thank you to Adrian Evans for his excellent software training, support during the testing and implementation period and communication throughout. This all contributed to a smooth transition with minimal user impact.

Shaun Mullock

Dell Product Manager

The relationship with Reality Solutions has continued to grow around the Dell hardware that they supply to their customer base.
Reality are a reliable partnership to provide the right hardware to meet the needs of their customers ensuring the correct solutions are built and supported.
Exertis enjoy working with resellers that understand the needs of their customer base and are able to provide the right kit to fit these needs.

Christian Taylor

UK Channel Partnership Manager - Moorepay

I have worked closely with Reality Solutions for a number of years as a supplier and have built some great relationships with a very friendly and eager team. Reality are always looking at the best way to innovate business and at the heart of that is always the customer. Working closely with their customers means they gain excellent results to lead the way in business solutions. I would recommend Reality as a first and only point of call if you want to streamline your business solutions!

Sage Partnership

Founding Director - Sage Client

I have no hesitation in recommending Reality Solutions to any of my clients for CRM solutions, I have used them on multiple occasions and found they have used a professional and efficient work ethic on all project implementations. Any recommendation is made easier due to the dedication of all the staff at Reality Solutions.

Sage CRM Client

Managing Director - Sage CRM Client

Working with Reality Solutions was made easier by their dedication to our cause and their superb customer service.

IT & Financial Solution Client

Commercial Director

Financial Solution Client

Finance & Administration Manager

Shaun Mullock

Dell Product Manager

Christian Taylor

UK Channel Partnership Manager - Moorepay

Sage Partnership

Founding Director - Sage Client

Sage CRM Client

Managing Director - Sage CRM Client

Working with Reality Solutions was made easier by their dedication to our cause and their superb customer service.

Whatever the size business, Sage has the software to suit your needs.

Helping Business

Whatever the size business, Sage has the software to suit your needs. Offering a wide range of products from simple Accounts, Payroll, HR and Manufacturing to fully integrated Business Solutions.

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Our Software Add-ons and services aim to increase business productivity and efficiency.

Software & Bespoke

Reality Solutions provision our clients key pain points, build a specification, develop on top, customise or provide additional software add-on's to alleviate those problem areas.

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A comprehensive range of IT Solutions and Support Services

Professional Services

Our product range is truly comprehensive, covering all elements of your Software, IT and communications infrastructure. With our own in-house team of technical and product experts to call upon, we can advise you on the most appropriate products to meet your needs

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Training gives you and your staff better skills. The results are simple; better performance, better productivity.

Bespoke Masterclass

Training gives you and your staff better skills. The results are simple; better performance, better productivity. It can make the difference between working adequately and working effectively. Our Onsite Bespoke training services allows one of our experts to train on any topics or software you like at your place of business.

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Software Support

Our customer support centre is staffed with a team of experienced software specialists ready to help you.

When can you access your Services?

Claim a 20% Discount off the 1st Years. Support, To enter a prize draw & request a quotation, Click Here.

How does Reality Solutions Support you?

Why choose Reality Solutions Support

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