Reality Solutions held its Annual Visions Night on the 16th November.
We would first like to thank all of our staff who attended the night and enjoyed the Pizza, Beer and the Presentation provided!
Reality Solutions aims to include all its employee’s in it’s companies business strategy and vision.

Key Points from the Visions Night:

Awards:
Most Improved Employee of the Year – Harley Beck
Staff Employee of the Year – Martin Goy
Management Employee of the Year – Wayne Sunman

Processes:
A New Support Incident Management System has been implemented : SysAid
13 week Customer On-boarding process to be implemented and evaluated

10 Accreditation’s / Re-accreditation’s for the Sage Team this year!

New Accreditations:
Amy – Sage 200 Financials
Callum – Sage CRM

Re-Accreditations Completed:
Adrian – Sage 200 2016, Sage 50 Accounts 2016 and Sage 50 Payroll 2016
Martin – Sage 50 Payroll 2016
Amy – Sage 200 Financials 2016, Sage 50 Accounts 2016

Courses Attended:
Nathan – CRM Developer Course
Mark – Sage 200 2016 Developer Course

Our Technical Team achieved 4 Microsoft Competencies and completed PFSense Training.
Silver Datacenter
Silver Mid-market Solutions Provider
Silver Small and Mid-market Cloud Solutions
Silver Cloud Productivity

John completed PFSense Training

Staff Role Changes: 

Callum Jackson has been promoted to our Sage Support Team Leader
Harley has now been offered full time employment after completing his apprenticeship within our Technical Department

Reality Solutions 2017 Plan:
Improve Customer Retention and Existing Relationships
Increase Customer Account Management Visits
Obtain New Customers