Dedicated IT Support
We have a team of industry-accredited IT professionals who consistently deliver a high-quality IT Support service to our end users. They push themselves to give customers the best service possible. With technical support from us achieve improved business performance by encompassing smart technology with rapid problem diagnosis and resolutions. Our commercially aware team continuously delivers affordable and efficient solutions to facilitate enhanced productivity for our customers.
Our highly flexible support services can be tailored to address the specific requirements of your organisation. Thereby maximising both system and software availability. Support services are accessible during normal working hours as standard with premium packages offering availability for up to and including 24 hours a day, 365 days a year with a specified level of on-site response.
Are You Happy With Your Provider?
How Does Reality Solutions Support You?
Unlimited Telephone support
Unlimited E-mail support
Unlimited Online remote access support
Web-based incident management system with end user portal and reporting facilities
Free and thorough on-boarding
Asset tracking agent deployed to all equipment Secure remote unattended access
Network diagrams and license consolidation provided
Server performance monitoring
Preventative network maintenance and monitoring
What Other Services Could You Benefit From?
Infrastructure design and implementation
Offsite data backup
IT Security review
Disaster recovery planning
Training Continuity planning
What Packages Are Available?
Monthly Direct Debit
Normal Business Working Hours
24 hr Support
Tailored Support Hours