IT Solutions

Dedicated IT Support

We have a team of industry-accredited IT professionals who consistently deliver a high-quality IT Support service to our end users. They push themselves to give customers the best service possible. With technical support from us achieve improved business performance by encompassing smart technology with rapid problem diagnosis and resolutions. Our commercially aware team continuously delivers affordable and efficient solutions to facilitate enhanced productivity for our customers.

Our highly flexible support services can be tailored to address the specific requirements of your organisation. Thereby maximising both system and software availability. Support services are accessible during normal working hours as standard with premium packages offering availability for up to and including 24 hours a day, 365 days a year with a specified level of on-site response.

Are You Happy With Your Provider?

Reality Solutions Dedicated IT Support

How Does Reality Solutions Support You?


Unlimited Telephone support

Unlimited E-mail support

Unlimited Online remote access support

Web-based incident management system with end user portal and reporting facilities

Free and thorough on-boarding

Asset tracking agent deployed to all equipment Secure remote unattended access

Network diagrams and license consolidation provided

Server performance monitoring

Preventative network maintenance and monitoring

What Other Services Could You Benefit From?


Infrastructure maintenance

Infrastructure design and implementation

Offsite data backup

IT Security review

Disaster recovery planning

Training Continuity planning

Professional advice

What Packages Are Available?


Payment Options:

Monthly Direct Debit

Annual Invoice

 

Support Options:

Normal Business Working Hours

24 hr Support

Tailored Support Hours

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