Some of the benefits of using a managed IT support provider include:
Taking the step to improve your existing IT infrastructure will give you more time to focus on other areas of your business that matter. IT problems can be quick to arise, and expensive and timely to fix. Luckily, we provide managed out-of-hours IT support in Yorkshire and onsite IT support to help you, across your entire IT infrastructure. We are an IT solutions company in Hull here to help your business.
Services Included As Part Of Our Hull Managed IT Support
1. Remote Monitoring & Management
By installing our Remote Monitoring & Management (RMM) software onto your workstations, servers, mobile devices and other endpoints, we can deploy remote monitoring. Our expert IT support team in Hull & Yorkshire proactively monitor your systems, allowing us to quickly detect any issues. Any technical problems can be fixed by our computer support team before they escalate and become disastrous to your business.
The RMM software we use feeds information back to us about both the status and the health of your IT equipment, straight back to our Service Desk ticketing system. As well as having this system in place, we regularly carry out scheduled maintenance out-of-hours IT support to ensure minimum disruptions to the operations of your business, all part of our Hull IT services.
2. Patch Management
Cyber attacks can wreak havoc on any business, no matter the size, so patch management is essential in order to keep your business software updated. Any software is prone to technical vulnerabilities, which cybercriminals can easily exploit. Regular patch management ensures that your business software, drivers and firmware are all updated and therefore protected against vulnerabilities.
At Reality Solutions, our patch management process ensures optimal performance of your internal systems, boosting productivity. Our expert team are Cyber Essentials accredited and therefore adhere to the 14-day deployment of patches following their release. Your IT business systems are in the very best hands when you outsource your IT services to Reality Solutions, the expert IT support company in Hull. With our out-of-hours IT support service we ensure your business operates smoothly even if an issue arises around business hours.
3. AntiVirus
Our fully managed Hull IT services also includes antivirus protection for businesses. If a virus infects your system, corrupting your data, you could lose everything. Let us help keep your business safe by managing the antivirus software on your computers. We take care of the configuration, installation, administration and monitoring of antivirus software, giving your business the layer of defence it needs against malware and viruses.
We don’t use standard antivirus software to protect businesses either, we have developed our very own antivirus product that integrates with our RMM solution. This means we can quickly react to any potential threats, which we are alerted to by the real-time antivirus monitoring dashboard. Providing out of hours IT support in Yorkshire & computer support in Hull to businesses in a timely manner.
4. Offsite Backup
Data backups should be a regular occurrence in any business, but are you regularly carrying out offsite backups? As part of our Hull managed IT support service, you can rest assured that your data is in safe hands with our regular offsite backups. We offer a hybrid solution, creating both local and cloud backups in tandem for fast recovery times (in the event that you need a backup restoring).
Every business owner needs to be sure that their mission-critical data is safe, secure and recoverable. With our offsite backup service that can be adapted to your individual requirements, you can choose exactly where your data is stored, where it is replicated and which devices you need protecting. Choose Reality Solutions for your Hull IT support provider today.
5. Microsoft 365 Licensing
Reality Solutions have been a Microsoft Partner for the last 20 years, so there is no IT company in Hull more qualified to support the business requirements with Microsoft products. With a deep understanding of all the latest Microsoft technology, we can help you plan and implement your next project. No matter what size your business is, whether you solely use Windows 11, are in the cloud with Microsoft 365 or use more traditional technology such as SharePoint, our Hull IT experts can help. Expert IT business solutions in Yorkshire & Hull.
As part of our Hull managed IT support service that also covers Yorkshire, the Microsoft licensing models allow us to bill for services on a monthly basis. This means that the software prices are completely transparent, allowing you to budget effectively. Whether you require a basic Microsoft Exchange email system, Microsoft Teams for collaborative projects, or SharePoint for seamless teamwork, we can provide a monthly license plan to suit your needs.
6. Managed VoIP
Voice Over Internet Protocol (VoIP) is a cloud-based hosted telephony solution that allows you to both make and receive phone calls, rather than using traditional phone lines. Not only does this reduce costs, VoIP provides higher levels of security and the ability to scale these services (up or down). Virtual phone systems allow your business to have a fully functional telephone system that works from anywhere in the world. No more purchasing expensive system hardware solutions, all you need is a good internet connection to make & receive calls seamlessly on your workstation, desk phone or mobile phone.
Never miss a call again with our managed VoIP systems, simply download business software to your mobile phone or laptop, and take your business with you everywhere. With a fixed monthly cost, you won’t be charged per call, helping to save your business money. Get in touch with the best IT company in Hull, Reality Solutions to find out more about our Hull IT services.
7. IT Support in Hull
Here at Reality Solutions, we pride ourselves on our fast response times when it comes to providing computer support for Hull & Yorkshire businesses. Our highly trained engineers are experts in the latest products and technologies to help support your business. Whether you require on-site IT support at your premises, or faster long-distance help, we are an IT solutions company here to help your business.
All IT support requests from our clients are logged into our ticketing system, allowing the team to resolve all issues in a timely manner. We also maintain an online Knowledge Base for all clients, which includes general how-to IT support questions and help with troubleshooting.
If you are looking for an IT support company in Hull where you are assigned a dedicated account manager, as well as a controlled Service Level Agreement so you know exactly what to expect each month, Reality Solutions are here for you. Bolt-ons are also available for website hosting, SSL certificates, IT training and secure password managers. For more information on choosing the right managed IT support package, business software support in Hull, IT hardware solutions, computer support in Hull or IT support in Hull or Yorkshire, get in touch with our IT Hull experts today who can provide your business with a full IT roadmap to improve your IT infrastructure.