A Voice over Internet Protocol (VoIP) system is a valuable piece of technology for businesses around the globe. It works by recording sound using a microphone, which then gets converted into digital information that can be transmitted. This signal is transmitted through the internet, into a digital receiver and is then switched back to analogue via a speakerphone.
The main reason that more and more business owners are moving over to VoIP is due to the switching off of old landline networks (analogue), meaning that the traditional phone lines are set to be a thing of the past. By choosing to transmit through the internet to your service provider, your information is then converted to the same sound format as used in traditional phone systems. All you need to use VoIP technology is a stable internet connection.
Let’s have a look at 5 reasons why your business should adopt a VoIP phone system to help increase efficiency.
1. Improved call quality
As VoIP doesn’t rely on the traditional copper cable network, issues like crackling lines and interruptions are no longer an issue – improving the quality of your calls. As your business will have more control over the call quality, using extra hardware such as headsets or microphones allows you to adjust sound settings and have a much better sound experience.
Not only is improved call quality a benefit for external communications with customers and stakeholders, VoIP will help internal communication, allowing for better collaboration between teams. As long as your business has a reliable internet connection, your organisation will be able to reap the benefits of improved call quality with VoIP.
2. Lower costs
In the current climate, business owners are looking to save money wherever possible and VoIP can help with this. Not only are there cost benefits associated with setting up and maintaining VoIP systems (compared with traditional phone systems), they also operate seamlessly with existing software so there is no need to spend money on additional hardware. VoIP seamlessly integrates with a variety of communication channels including voice, video and messaging, all within one platform. So not only are operational costs reduced, but efficiency is increased too.
The rate charged for international calls is usually the same as what you pay for local calls, so if your business is regularly making long-distance calls, VoIP is the way forward.
3. Scalable and flexible
As your business grows, VoIP offers complete flexibility as new employees can easily be added to the system without the added expense of purchasing new hardware. VoIP also allows your employees to work wherever they are in the world, using the same number and extension as they would in the office. Calls can be easily transferred internally, and with a more flexible approach to phone calls, this is particularly useful with the increase in hybrid working. With a VoIP platform, you can work anywhere you wish, so with either a smartphone, laptop or tablet, you can connect with employees and clients.
4. Easy maintenance
With a VoIP system, gone are the days of costly, time-consuming maintenance. Updates are managed automatically through the cloud without the need for manual intervention. This also means less downtime for your business, as these updates happen in the background. Automating updates in the cloud not only helps to save time, but also means that your business has the latest security features without the need for manual adaptations.
Installation itself is completed in a matter of minutes, and is incredibly straightforward. Managing and running your VoIP platform is a lot easier than traditional landlines, but of course the experts at Reality Solutions are on hand should you need some technical support.
5. Enhanced security & compliance
VoIP provides robust protection from cyber threats, and also gives companies the tools they need to ensure their communications remain private and secure. VoIP technology implements advanced security protocols to ensure the integrity of business communications through several methods:
- End-to-end encryption to protect information during transmission
- Interception prevention to reduce the risk of unauthorised eavesdropping
- Access control to manage permissions to ensure the privacy of conversations
With built-in security features and automatic updates, businesses are easily able to adapt to changing regulatory requirements without the need for additional investment too.
If you would like to find out more about how a VoIP phone system could help take your business to the next level, contact us today.
*This article contains general information in order to assist all of our customers and is meant for guidance only – there are no guarantees that the information we provide will be suitable for your particular needs. If you require specific assistance, we recommend that you seek professional guidance on your individual circumstances. Reality Solutions are in no way responsible for any loss or damage arising from any information contained within our articles.
