Description

Job Title:Service Desk Analyst / 1st Line Support Engineer

Location: Hull

Salary: £20,000+ DOE

Job type: Full-time, Permanent (Monday – Friday, 40 hours per week)

We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team.

The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant may be required to travel so a full driving license and access to a vehicle is required. A minimum of 2 years’ experience working within managed services support is desirable.

The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing projects may be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness.

You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.

The successful IT Service Desk Analyst will be responsible for the following:

• Serving as the first point of contact for users seeking technical assistance over the phone or via email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Walking the user through the problem-solving process.
• Directing unresolved issues to the next level of support personnel (2nd/3rd line).
• Recording events and problems and their resolution in the ticketing system.
• Following-up and updating user status and information.

Key Requirements:
Essential

• A basic understanding of Microsoft Windows Operating Systems
• Excellent interpersonal skills with the ability to communicate effectively at all levels
• Conversant with Microsoft 365 products
• Customer focused with outstanding customer empathy
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues

Desirable

• Experience of administering Active Directory (user creation, groups and permissions)
• Experience supporting Microsoft Servers 2012 – 2022
• Microsoft Windows 10/11 troubleshooting and experience
• Understanding of VOIP systems and principles
• Proficient with Microsoft 365 and its complimentary addons (OneDrive, SharePoint & Teams)
• Remote Desktop Services
• Printer troubleshooting
• MSP Products inc deployment (Antivirus, Patch Management, Backup, Reporting, Alerting, Password Managers)

Benefits:

• Enhanced Pension Scheme
• 22 days annual leave (plus bank holidays and continuous service reward)
• Company commission + bonus scheme
• A company culture that promotes work life balance
• Flexible remote working
• Continued learning and development
• Access to mental health support

Apply:

• To apply for this role, please send your CV to job.openings@realitysolutions.co.uk

Description

Job Title: Sage 200 Consultant – Sage (Remote or Office Based)

Location: Hull

Salary: £35,000+ Depending on Experience

Job Type: Full Time

We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for an experienced Software Consultant to join our growing Sage Team, providing consultation, support and training.

You must have experience working in a consultancy role, have excellent customer service skills, be solution focused and be able to work to deadlines. You will be required to travel to visit prospects and customer so candidates should possess a full driving license.

It would be advantageous if you have experience working in a similar role at a vendor (Sage) or a Sage business partner in the past 24 months.

As is the nature of this role you may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of customers. The successful candidate will also be offered opportunities for additional earnings in the form of sales commission and reward schemes.

Key Responsibilities and accountabilities:

• Attend on-site consultation/scoping meetings with customer base
• Provide onsite/classroom/remote training sessions to customer base
• Update and maintain training materials
• Provide pre-sale demonstrations
• Manage full project lifecycle
• Deliver successful Sage 200 implementations
• Carry out implementation tasks for Sage projects
• Attend training to become certified for Sage products (including re-certifications)
• Provide user support to Customer base on Sage software applications (Sage 200, Sage CRM and Sage 50) on a first line, second line and face to face basis.

Requirements:

• Sage 200 Financial and Commerical modules experience/accreditations
• Knowledge of 3rd party products which complement the Sage packages would also be advantageous (Draycir, Sicon, Cim)
• Proven track record of multiple Sage 200 Implementations (full life cycle)
• Strong SQL skill set
• Comfortable with computers and IT, including all Microsoft office software
• Possess good organisational, time management and problem-solving skills
• Ability to keep on top of and manage a large and diverse workload
• Exceptional customer service skills
• Exceptional communication
• Self-motivated

Benefits:

• Enhanced Pension Scheme (3% employee, 6% employer)
• 22 days annual leave (plus bank holidays and continuous service reward)
• Company Mobile Phone and Laptop
• Company car or car allowance
• Develop relevant accreditation, knowledge and skills
• Commission
• Training rewards

Licence:

• Right to work in the UK (Required)
• Driving Licence (Required)

Apply:

• To apply for this role, please send your CV to job.openings@realitysolutions.co.uk

Description

Job Title:Desktop Support Engineer

Location: Hull

Salary: £25,000+ depending on experience

Job type: Full-time, Permanent (Monday – Friday, 40 hours per week)

We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team.

The applicant must have experience working in a 2nd line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full driving license and access to a vehicle is required. A minimum of 3 years’ experience working within managed services support is desirable.

The successful candidate will be involved in the day-to-day support of our client base at a 2nd line level. Client facing projects will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You will also be an escalation point from 1st line support.

You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.

It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.

The successful candidate must hold a full UK driving license as travel to client sites is required.

Key Requirements:
Essential

• Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
• Knowledge of TCP/IP fundamentals, IP Subnetting, routing protocols and network management
• Understanding of networking components (i.e. VPN’s, LAN’s, WAN’s, VLAN’s, DNS and DHCP)
• A comprehensive understanding of Microsoft Windows Operating Systems
• Experience with industry standard firewalls (preferably SonicWALL) or equivalent
• Excellent interpersonal skills with the ability to communicate effectively at all levels
• Experience delivering client facing IT projects
• Conversant with Microsoft 365 products
• Customer focused with outstanding customer empathy

Desirable

• Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
• Experience of administering Active Directory and GPO
• Microsoft Hyper-V Management
• Exposure to VOIP systems and principles
• Exposure to Web Hosting and DNS
• Exposure to Microsoft Azure
• Microsoft 365 Migration
• Remote Desktop Services
• MSP Products inc deployment (Antivirus, Patch Management, Backup, Reporting, Alerting, Password Managers)

Benefits:

• Enhanced Pension Scheme
• 22 days annual leave (plus bank holidays and continuous service reward)
• Company commission + bonus scheme
• A company culture that promotes work life balance
• Flexible remote working
• Continued learning and development
• Access to mental health support

Apply:

• To apply for this role, please send your CV to job.openings@realitysolutions.co.uk