Software Support Technician – Sage (Remote or Office Based)

Software Support Technician – Sage (Remote or Office Based)

Location

Hull

Description

Job Title:Software Support Technician – Sage (Remote or Office Based)

Location: Hull

Salary:£21,000 – £28,000 per annum, depending on experience

Job type: Full-time, Permanent (Monday – Friday, 40 hours per week)

We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. Due to expansion, we are looking for a Sage software support engineer to join our growing Sage Team, providing support and guidance for our client base.

The applicant must have experience working in a similar role at a vendor (Sage) or a Sage business partner in the past 24 months.

The successful candidate will be involved in the day-to-day support of our client base on a 1st/2nd line level, responding to incoming telephone queries and emails and providing a credible solution.
As is the nature of this role you may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of customers.

The successful candidate does not need to be permanently based in Hull as this role can be carried out either remotely, office based or a mixture of the two. As you may be required to attend the office on occasion it would be best (but not essential) if you were based within driving distance.

New and Re-accreditation training/certification will be given to the successful candidate.

There are also future progression options available for the successful candidate such as the Support Team Leader role.

Key Responsibilities and accountabilities:

  • Provide user support to customer base on Sage/Other software applications (Sage 200, Sage CRM, Sage 50 and Cim) on a 1st/2nd line level and on a potential face to face basis.
  • Monitor and action our ticketing system to ensure all tickets are dealt with in line with our SLAs
  • Take incoming support calls from clients
  • Provide our customers with a credible solution in a timely fashion
  • Manage a wide and diverse variety of tickets which you will be responsible for
  • Experience/Requirements (Essential)
  • Knowledge/experience of accounting
  • Knowledge/experience of Sage systems (Sage accreditations would be advantageous)
  • Experience working in a Sage software support environment
  • Comfortable with computers and IT, including all Microsoft office software
  • Eager to learn with a ‘can do’ attitude
  • Possess good organisational, time management and problem-solving skills
  • Ability to keep on top of and manage a large and diverse workload
  • Exceptional customer service skills
  • Exceptional communication

Benefits:

  • Enhanced Pension Scheme
  • 22 days annual leave (plus bank holidays and continuous service reward)
  • Develop relevant accreditation, knowledge, and skills
  • Company commission + bonus scheme
  • Training rewards
  • Childcare vouchers

Licence:

  • Right to work in the UK (Required)
  • Driving Licence (Preferrable)

Apply:

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New Business Development Manager - IT Solutions

New Business Development Manager - IT Solutions

Location

Hull

Description

Job Title: New Business Development Manager – IT Solutions

Location: Hull

Salary:£30,000 per annum, depending on experience + commission

Job type: Full-time, Permanent (Monday – Friday, 40 hours per week)

Reality Solutions are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for an experienced New Business Development Manager to join our growing technology company who will promote their expertise and capabilities within their IT Solutions.

As NBDM you will be a key function of the sales operation within our company and your focus is to win new business. You will identify new business opportunities from new and previous clients. You will engage with them and develop opportunities, turning them into a commercial enquiry, responding by providing a profitable quotation and turning this into an order. The products/services you will be selling are IT hardware, IT software ad IT support packages.

Job Duties:

Sales Activity

  • Responsible for identifying new client opportunities list
  • You will be allocated a list of previous trading clients to engage and develop
  • You are responsible for creating an action plan for engaging with both new & previous clients
  • Turning opportunities into enquiries and then orders
  • You will be given an individual monthly target
  • Assessing the viability of all inbound enquiries and follow up action
  • Managing all new client outbound quotes
  • You will liaise with the IT Director and internal Sales Team regarding the pricing requests for Hardware and Software products
  • You will liaise with the Technical team regarding the pricing of support packages
  • Following up all quotes – daily/weekly
  • Providing feedback on lost orders in your monthly report
  • Be responsible for developing a pipeline of potential orders/activity

Internal Sales Process

  • Working with the IT Director and Internal Sales Team
  • Responding to viable and qualified enquiries that need pricing
  • Working with the Technical Team to provide the fullest client information to ensure the appropriate support package is specified.

Key Requirements:

  • Experience desired – technology or solution selling experience
  • At least 1-2 years’ experience of selling IT Solutions
  • Ability to maximise customer value – understand customers and solve their problems using our IT solutions
  • Take full ownership in achieving your personal/team targets
  • Inspire and coach the team to exceed high standards
  • Enjoy working in a fast-paced constantly changing environment
  • Have resilience, openness, and honesty
  • Constantly seek and act on feedback, learning to improve personal performance and results
  • Driving Licence

Benefits:

  • Enhanced Pension Scheme
  • Competitive commission
  • 22 days annual leave (plus bank holidays and continuous service reward)
  • Training reward scheme
  • Childcare vouchers

Apply:

Apply