Usually when companies choose a managed service agreement with Reality Solutions, it is triggered by a realisation that they are wasting precious time in the business struggling with IT problems. What many people don’t realise is that as well as helping to save businesses time, an IT support provider can play a huge role in the underlying success of your business.

Hiring Internally Is Expensive

Not all organisations need, or can afford a dedicated IT team. By hiring an IT support provider this avoids the expensive, and often unnecessary practice, of hiring full-time IT staff internally. If your IT infrastructure is set up correctly, then you probably only have the odd IT problem that arises – often lots of IT tasks are quite trivial (password resets, virus scans). It can be a very costly solution hiring a full time IT person to deal with these menial tasks. Outsourcing this support means that you have IT specialists at the end of the phone, for a fraction of the cost.

Benefits of IT Support

There are lots of other hidden benefits of hiring external IT support that you may not have even thought of, so let’s have a look at those in further detail.

1. Increased productivity

Problems with IT typically arise due to unoptimised internal systems, poorly configured networks and malware issues. With an IT support provider managing your IT infrastructure, the overall downtime caused by IT problems will decrease, and systems will operate more efficiently. Allowing your employees to continue with their work with no disruptions, so your business can deliver its products or services in a timely manner.

2. Improved customer satisfaction

Carrying on from the previous point, if you are part of a supply chain then you will understand the importance of quick time-to-market in order to keep your customers happy. In today’s competitive environment, it is more important than ever to make sure your processes are slick. Make sure your IT systems don’t end up letting you down!

3. Opportunities for innovation

Continuing with the competitive advantage theme, even if you have an internal IT team it may be beneficial to have additional IT support from an external provider too. This would mean that the day-to-day focus of your internal IT team could be better spent on finding ways to use technology to your best advantage. For example, highly specialised projects such as cloud integration, server improvements or mobile app development may be best for your internal team to carry out, while an external provider looks after the company’s IT infrastructure.

4. Mitigate cyber-attack threats

Most in-house IT teams are unfortunately overloaded with their daily tasks, giving them little time to perform risk management and look at other cyber threats. Cyber attacks can cause incredibly high financial losses – not only in the remediation but also forensic costs, notifying the ICO, lawsuits, brand damage and so much more. This can drain financial resources so much that bankruptcy may end up being on the cards. You can easily reduce the risk of a cyber attack by outsourcing cybersecurity to managed service providers with the relevant expertise.

Get In Touch Today

If you are considering additional IT support for your business, then you have come to the right website. With over 20 years of experience, the team at Reality Solutions have provided a range of businesses with expert IT support. Contact us today to find out more about how we can help you.